Terms & Conditions | SueQ Travel

TERMS & CONDITIONS

These Booking Conditions, in conjunction with our privacy policy and along with any other provided written information (including printed documents or online website written information) presented to you before the confirmation of your booking, establish the foundation of your contract with SueQ Travel LLC located in Summerville, South Carolina.

Please thoroughly review these terms and conditions as they delineate our respective rights and responsibilities. In these Booking Conditions, the terms "you" and "your" encompass the first named person on the booking and all individuals on whose behalf a booking is made, or any other person added to the booking.

Upon making a booking, the first named person on the booking, representing all individuals listed on the booking, agrees that:

(a) you have read these Booking Conditions and have the authority to, and do, agree to be bound by them;

(b) you understand and accept the risks associated with domestic and international travel;

(c) you consent to our use of personal data in accordance with our Privacy Policy and are authorized on behalf of all persons named on the booking to disclose their personal details to us, including, where applicable, special categories of data (such as information on health conditions or disabilities and dietary requirements);

(d) you are over 18 years of age, and if placing an order for services with age restrictions, you declare that you and all members of the party are of the appropriate age to purchase those services;

(e) you do not suffer from any pre-existing medical condition or disability that may prevent yourself or any member of the party from actively participating in the tour – if any person suffers from any medical condition or disability that will or may affect their tour arrangements, please contact us before making your booking, as referred to in the clause below, so that we can advise on the suitability of your chosen arrangements;

(f) you accept financial responsibility for payment of the booking on behalf of all persons detailed on the booking.

EXCLUSIVITY NOTICE

Our trips are exclusively designed to cater to specific groups, ensuring a supportive and comfortable environment for all participants to connect, explore, and enjoy their travel experiences to the fullest. Depending on the trip, exclusivity may apply to women only, couples, senior adults, homeschool groups, religious tours, or other designated groups. The safety and well-being of our participants are our top priorities, and this tailored approach allows us to create enriching journeys that meet the unique needs and preferences of our guests. We appreciate your understanding and cooperation in maintaining the exclusivity of our trips.

YOUR TRAVEL AGREEMENT
For customers booking from the US, the agreement is between you and us. Both parties mutually agree that the laws of the United States will apply to your contract and to any dispute, claim, or other matter of any description that may arise between us (except as outlined below). We also both agree that any dispute, claim, or other matter of any description (including personal injury, if any) arising between us must be addressed exclusively by the court of law in the United States. Our team members do not have the authority to alter or omit any of these terms. No commitment to a discount or refund will be binding on us unless it is confirmed in writing by us.

TO CONFIRM YOUR RESERVATION
In order to secure a booking, you are required to make a deposit payment (or pay in full if the booking is made within 90 days of the travel start date or at an earlier stage, as advised during the booking process). In certain instances, full payment for specific services, such as flights, may be necessary at the time of booking. The applicable deposit and any additional required payments will be specified during the booking process.

Upon submission of your booking request, we consider it a 'not-guaranteed' booking, indicating its provisional status. The booking becomes accepted and definite only upon our email confirmation that your 'on request' booking has been confirmed. This marks the establishment of a contract between you and SueQ Travel.

For bookings made through our website, any acknowledgment of your booking request sent in the meantime does not constitute a confirmation of your booking. Until your booking is confirmed and a contract is formed, we retain the right to adjust travel prices, either increasing or decreasing. We, along with our agents, maintain the discretion to decline any booking at our absolute discretion.

For website bookings, communication will primarily be conducted via email. It is your responsibility to regularly check your emails. Additionally, we may contact you via telephone and/or mail if email communication is not feasible for any reason. Certain documents may be sent via mail. References in these conditions to "send" and "in writing" or similar terms include communication by email. For matters mentioned in these booking conditions (e.g., amendment requests), please contact us via email at info@sueqtravel.com.

SUEQ TRAVEL'S TRIP GUARANTEE PROCESS
For a trip to be confirmed, we require the fulfillment of the minimum group size, usually three people (unless otherwise agreed upon in writing with client). Once our team at SueQ Travel confirms your trip, you will be able to proceed with booking your flight.

For all destinations, we highly recommend the purchase of flexible flight tickets and travel insurance covering Covid-19 cancellations, allowing you flexibility in amending or canceling your flight reservations.

Confirmation of a departure with SueQ Travel will be communicated no later than 30 days before the scheduled travel date.

LAST-MINUTE RESERVATIONS
We underscore the significance of securing your booking as early as possible, given the small group trip size.

For bookings received within 6 weeks of your tour start date (or at an earlier stage for specific tours), we retain the right to pass on any additional costs arising from the last-minute nature of the booking. You will be informed of such extra costs at the time of your booking.

In the case of bookings received within 6 weeks of your tour (or at an earlier stage for specific tours), the contractual relationship between you and us commences upon the complete capture of full payment by us.

Important: If you book via a last-minute reservation, we strongly advise against reserving any flights or making other related arrangements until you receive written confirmation of availability from us. Should you choose to book flights or make other arrangements before obtaining written confirmation of availability from us, we hold no liability for any incurred costs in the event that your desired booking is not actually available, and no refunds will be provided.

PAYMENT

Payment can be made by most major credit cards through our website. A deposit of 25% will be required at the time of booking. The remaining balance will be issued via invoice and payment will be due no later than 90 days prior to travel. Certain tours require full payment to be received in advance, prior to the start of your trip. Notification of such instances will be provided during the booking process.

After booking is confirmed with a SueQ Travel representative, you will be issued an invoice payable in payments or the full amount which will be determined at the time of confirmation.

Failure to receive the full balance on time grants us the right to consider your booking as canceled by you, leading to the applicability of cancellation charges detailed below.

ACCURACY DISCLAIMER
While we make every effort to ensure the accuracy of information and prices on our website and in any advertising material, occasional changes and errors may occur. Therefore, we reserve the right to rectify prices and other details in such situations. Prior to confirming your booking, please verify the current price and all other relevant details pertaining to the arrangements you wish to book.

FLIGHTS DISCLAIMER

Please note that the base price of our trips does not include flights. Participants are responsible for arranging their own air travel to and from the designated starting and ending locations of the trip unless explicitly mentioned otherwise in the trip details. Any costs associated with flights, including but not limited to airfare, airport transfers, and related expenses, are the sole responsibility of the participant. We recommend booking flights well in advance to secure the best options and prices for your travel dates. If you have any questions or need assistance regarding flight arrangements, feel free to contact us.

ACCOMMODATION ARRANGEMENTS

The base price of our trips is calculated based on double occupancy, meaning two participants sharing a room. If you prefer single occupancy and would like your own room, you have the option to pay an additional fee for a single occupancy room. Please note that single occupancy requests are subject to availability, and arrangements must be discussed and confirmed before booking. The additional cost associated with single occupancy covers the accommodation expenses for individual room arrangements. If you have any questions or wish to inquire about single occupancy availability, please feel free to contact us before confirming your booking.

PRICING & FLEXIBILITY
The most up to date pricing is available on our website. Note that prices may vary depending on which currency the booking is made. Where there are fluctuations in exchange rates from the date of booking to departure date, or if there are errors in the prices, we reserve the right to amend the price of confirmed bookings.

Please be aware that prices may fluctuate based on the currency used for the booking. In instances of exchange rate variations between the booking date and the departure date, or if pricing errors occur, we reserve the right to adjust the price for confirmed bookings.

Our advertised trip prices are subject to seasonal fluctuations, and we retain the right to modify these prices periodically in response to demand, market conditions, and availability—common practices in the travel industry. Different passengers on the same trip may incur varied charges. Once you make a booking and submit the required deposit, the price is secured based on the booking date. Prices are subject to changes depending on availability and demand. In cases where prices are increased for high-demand trips, customers who have paid the deposit will not be charged additional increases. Conversely, reduced pricing or post-deposit discounts will not be applicable. If you choose to cancel your booking in pursuit of a lower price, full cancellation conditions outlined in the terms and conditions will apply. We recommend booking at the current price if it meets your satisfaction.

Furthermore, we reserve the right to increase the price of confirmed bookings solely to accommodate changes attributable to, but not limited to:

Fuel or other power source costs affecting passenger carriage
Taxes or fees imposed by third parties unrelated to the trip's performance, such as tourist taxes, landing taxes, or embarkation/disembarkation fees at ports and airports
Airline cost changes as per our contracts with airlines, cruise ship operators, and other transport providers.

Should an increase exceed 8% of the confirmed trip price (excluding insurance premiums, amendment charges, and additional services or travel arrangements), you have the option to accept an alternative trip (without additional payment for equivalent or higher quality, or a refund for lower quality), or cancel and receive a full refund, excluding insurance premiums and applicable charges. To exercise your cancellation right, it must be done within 7 days from the final invoice's issue date.

If your trip price decreases due to the aforementioned changes, any refund owed will be paid with an administrative fee of $100 deducted. It's important to note that travel arrangements may not always be purchased in local currency, and some changes may not impact the travel price due to contractual safeguards.

No changes will be made to the confirmed trip price within 20 days of departure, and refunds will not be issued during this period.

ENDING YOUR TRIP EARLY
If you are required to terminate your trip prematurely, please be advised that we are unable to provide refunds for any unused travel arrangements. In the event of an early conclusion to your trip without a valid complaint about the standard of accommodation and services, we will not issue a refund for the uncompleted portion, and any associated costs will be your responsibility. We recommend consulting your travel insurance policy, as it may offer coverage for trip curtailment, and any claims should be directed to them.

MODIFYING YOUR BOOKING

If you intend to make changes to any aspect of your booking following the issuance of our email confirmation, please notify us in writing at your earliest convenience. This communication should be initiated by the primary individual named on the booking. While we will make every effort to accommodate your request, we cannot guarantee that we will be able to fulfill the proposed changes.

If your request can be accommodated, an administration fee of $100 per booking, along with any additional costs or charges incurred by us or imposed by our suppliers, will be applied for changes or transfers to a different departure date or trip up to 60 days prior to departure. Subsequently, all changes will be treated as cancellations and will be subject to the charges outlined below. Changes are contingent upon availability.

For an administration fee of $100 per booking, you have the option to request a credit voucher equivalent to the amount paid for any canceled booking. This voucher must be redeemed within 3 months of issuance for a new booking. The voucher is non-transferable, can be redeemed for a single booking only, and is not exchangeable for cash. No refund or additional credit voucher will be provided if the cost of the new booking is less than the value of the credit voucher.

In cases where we are unable to accommodate your request, and you choose not to proceed with the original booking, we will treat it as a cancellation by you. A cancellation fee may be applicable.

TRANSFER OF BOOKING

At this time, SueQ Travel does not allow booking transfers from one person to another.

MODIFYING OR TRANSFERRING YOUR BOOKING

If your request can be accommodated, an administration fee of $100 per booking, along with any additional costs or charges incurred by us or imposed by our suppliers, will be applied for changes or transfers to a different trip up to 60 days prior to departure. Subsequently, all changes will be treated as cancellations and will be subject to the charges outlined below. Changes are contingent upon availability. In cases where we are unable to accommodate your request, and you choose not to proceed with the original booking, we will treat it as a cancellation by you. A cancellation fee may be applicable.

PAYMENT AND CANCELLATION POLICY

Customers are required to place a deposit on a trip and await confirmation. Upon confirmation of the trip by SueQ Travel, both the deposit and the full trip amount become non-refundable.

CANCELLATION BEFORE DEPARTURE

As there are costs associated with canceling your arrangements, you are responsible for paying the full trip amount regardless of the cancellation timing. Even if the cancellation occurs more than 90 days before the trip, the entire trip amount is non-refundable once the trip is confirmed by SueQ Travel. These charges are applicable depending on the cancellation reason and are subject to the terms of the insurance policy. Reclaiming charges, if eligible, is possible under the insurance policy terms, less any applicable excess.

Amendment charges and insurance premiums are non-refundable in the event of cancellation. It is strongly recommended to have comprehensive travel insurance covering cancellation charges.

All claims for reimbursement must be directed to the insurance company. If a booking is canceled, and the client owes the company cancellation charges exceeding the amount already paid to the company at the cancellation time, these charges cannot be used as part payment for another booking.

Partial cancellation of a booking may result in additional costs for the remaining clients. To clarify, all additional extras, single occupancy rooms, pre and post-trip nights, and experiences will incur 100% cancellation charges once the trip is confirmed.

SueQ Travel LLC will provide any necessary paperwork for you to make a claim with your travel insurance company.

YOUR CANCELLATION RIGHTS DUE TO UNAVOIDABLE & EXTRAORDINARY CIRCUMSTANCES:
You have the option to cancel your confirmed trip before departure without incurring a cancellation charge in the event of "unavoidable and extraordinary circumstances" occurring at your trip destination or its immediate vicinity, significantly impacting the trip's performance or transport arrangements to the destination. Under these circumstances, a full refund of the payments made will be provided, with no additional compensation owed. It's important to note that this cancellation right applies only when the US Department of State advises against travel to your destination or its immediate vicinity.

For the purpose of this provision, "unavoidable and extraordinary circumstances" encompass warfare, acts of terrorism, substantial risks to human health such as the outbreak of serious disease at the travel destination, or natural disasters like floods, earthquakes, or weather conditions that make safe travel to the destination impossible.

As we organize your trip arrangements well in advance, there may be instances where we need to make changes or cancel your booking, and we reserve the right to do so at any time.

Changes: In the case of insignificant changes to your trip, we will make reasonable efforts to notify you or your travel agent as soon as possible, provided there is time before your departure, but we hold no liability to you. Examples of insignificant changes include alterations to your outward/return flights by less than 12 hours, changes to the aircraft type, change of accommodation to another of the same or higher standard, or changes of carriers. Please be aware that carriers, such as airlines mentioned in the brochure, may be subject to change.

Occasionally, unforeseen and unpredictable force majeure events may lead to a significant change to your confirmed arrangements.

Examples of "significant changes" made before departure include:

(a) A change of the accommodation area for the whole or a significant part of your time away.

(b) A change of accommodation to that of a lower standard or classification for the whole or a significant part of your time away.

(d) A significant change to your itinerary, omitting one or more destinations entirely.

Cancellation: We will not cancel your travel arrangements less than 42 days before your departure date, except for reasons of force majeure or failure by you to pay the final balance. We may cancel your holiday before this date if, for example, the minimum number of clients required for a particular travel arrangement is not reached.

If we have to make a significant change due to force majeure events, and if there is time to do so before departure, we will offer you the choice of:

(i) Accepting the changed arrangements, which we deem a suitable alternative.

If you choose to accept the suitable alternative provided by SueQ Travel, no refunds or compensation will be owed.

(ii) If we cannot provide a suitable alternative, or you do not accept the proposed alternative, you will then have the option of receiving a refund of all monies paid.

(iii) Accepting an offer of alternative travel arrangements of a comparable or higher standard from us, if available (at no extra cost); or

(IV) If available, accepting an offer of alternative arrangements of a lower standard, with a refund of the price difference between the original arrangements and the alternative arrangements.

You must notify us of your choice within 3 days of our offer. If we do not hear from you within 3 days, we will contact you again to request notification of your choice. If you fail to respond again, we will assume that you have chosen to accept the change or alternative booking arrangements.

Furthermore, in circumstances where SueQ Travel is forced to redesign a segment of the itinerary due to force majeure events, such as natural disasters affecting a specific region of the trip, and where SueQ Travel manages to restructure this segment to ensure customers still have an enjoyable, safe, and fulfilling experience, SueQ Travel will not be obliged to offer a refund. This holds true regardless of the nature or extent of the redesign, as long as the primary objective of providing a memorable experience to the customer is met.

FORCE MAJEURE

SueQ Travel shall not be deemed in breach of these terms and conditions, nor be held responsible for any failure or delay in performance of its obligations under the agreement when such failure or delay is caused by circumstances beyond its reasonable control ("Force Majeure").

Examples of Force Majeure events include, but are not limited to, acts of God, natural disasters, fires, floods, earthquakes, epidemics, pandemics, terrorist attacks, wars, civil unrest, strikes, labor disputes, government actions, power outages, and any other events or circumstances beyond the reasonable control of SueQ Travel.

In the event of a Force Majeure event, SueQ Travel reserves the right to modify, postpone, or cancel the trip without any liability for damages or compensation. SueQ Travel will make reasonable efforts to notify the customer of any changes as soon as practicable.

If a Force Majeure event occurs, and SueQ Travel is forced to redesign or alter segments of the itinerary to ensure the safety and well-being of the customers, SueQ Travel will not be obligated to offer a refund. This holds true regardless of the nature or extent of the redesign, as long as the primary objective of providing a memorable experience to the customer is met.

Customers are strongly advised to obtain comprehensive travel insurance that covers unforeseen events, including those falling under Force Majeure, to mitigate potential financial losses in such circumstances. SueQ Travel shall not be liable for any costs, losses, or damages incurred by the customer due to a Force Majeure event.

COMPLAINTS

While we strive to ensure the smooth operation of your travel arrangements, if you encounter any problems during your travel, please promptly notify your tour guide, who will make every effort to address the issue. If the concern remains unresolved locally, kindly reach out to us via email at support@sueqtravel.com.

In the event that the problem persists and you wish to escalate your complaint, it is imperative to submit a formal written notice to our office within 28 days of the conclusion of your stay. Please include your booking reference and all pertinent information. For efficiency, keep your letter concise and focused, aiding us in promptly identifying your concerns and expediting our response to you.

Important Note: Failure to adhere to the procedure outlined in this section may impact our and the relevant supplier's ability to investigate your complaint and will influence your rights under this contract.

PASSPORTS, VISAS, AND VACCINATIONS

It is your responsibility to verify and fulfill the passport, visa, health, and immigration requirements applicable to your itinerary. While we can offer general information, you must verify requirements for your specific circumstances with the relevant Embassies, Consulates, and your doctor as needed. It's crucial to check the current requirements well in advance of departure, as regulations may change.

Many countries now mandate passports to remain valid for at least 6 months after the return date. If your passport is in its final year, check with the Embassy of your destination country.

For updated travel advice, consult the US Department of State at https://travel.state.gov

Non-US passport holders, should seek current advice on passport and visa requirements from the Embassy or Consulate of the destination or countries through which they are traveling.

We do not assume responsibility if you cannot travel or incur any other loss due to non-compliance with passport, visa, immigration requirements, or health formalities. You agree to reimburse us for any fines or losses incurred as a result of your failure to comply with these requirements.

TRAVEL AND CANCELLATION INSURANCE

Appropriate travel insurance is compulsory and constitutes a condition of your agreement with us. It is your responsibility to secure your own insurance coverage, ensuring it encompasses the entire duration of the trip. Your insurance should provide sufficient protection for medical expenses, injury, death, repatriation, cancellation, and curtailment, with comprehensive and suitable coverage.

We strongly advise verifying that there are no exclusion clauses limiting or omitting protection for the activities included in your trip. Ensure that the purchased travel insurance aligns with your specific needs, and arrange supplementary insurance if necessary.

EXCURSION, ACTIVITY, OR TOUR PARTICIPATION AND CLIENT RESPONSIBILITY

You are required to provide any information we request in a timely manner and are accountable for providing accurate details to us. This includes any information forms that you will be required to complete before your excursion, activity, or tour. It is essential to complete all requested information accurately and promptly, as we cannot be held responsible for any issues or additional costs arising from inaccurate or incomplete information provided by you.

You agree to abide by the authority and decisions of our employees, tour leaders, arrangers, agents, and guides while participating in your excursion, activity, or tour. If, in the opinion of any such person(s) or any other individual in a position of authority (such as, for example, the tour leader, customer service agent, an airline pilot, or hotel manager), your health, level of fitness, or conduct at any time before or during an excursion, activity, or tour is endangering or appears likely to endanger the health or well-being of yourself or any third party (including any other clients of ours) or the safe, comfortable, or positive progress of the excursion, activity, or tour, you may be excluded from all or part of the excursion, activity, or tour without refund or recompense. This will also apply if it is discovered that you have committed a criminal act (such as causing damage).

If you are excluded, we will have no further responsibility towards you (including any return travel arrangements), and we will not cover any expenses or costs incurred as a result of the exclusion nor refund you for any unused services.

When you make a booking with us, you acknowledge responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be made directly to the accommodation owner or manager or another supplier or to us as soon as possible. It is advisable to have appropriate travel insurance to protect you in case this situation arises.

Clients who participate in racist, offensive, abusive, or any other discriminatory or threatening behavior towards any of our clients, staff, the company, or any third party will be removed from the excursion, activity, or tour. There will be no refund provided for any missed services or accommodation. Additionally, we retain the right to cancel any future booking with no refund or compensation.

Furthermore, we reserve the right, at our absolute discretion, to evaluate whether a customer meets or fails to meet our suitability standards and may cancel any future booking based on this assessment.

HEALTH, DISABILITIES, AND MEDICAL CONDITIONS

SueQ Travel is not a specialist disabled tour company, and our tour programs are designed for individuals in stable and good physical and mental health who are confident in their ability to undertake all activities on the chosen tour, ensuring a comprehensive and enjoyable travel experience. It is imperative that any physical disabilities or medical conditions be communicated at the time of reservation due to safety concerns.

If you, or any person for whom you are making a booking, have any medical condition or disability that may affect active participation during any part of the trip or have special requirements as a result of any medical condition or disability (including those affecting the booking process), please inform us before confirming your booking. Tour participants requiring special attention or treatment are expected to travel with a companion.

It is your responsibility to promptly notify us if any medical condition or disability, which may affect your active participation or that of any other person, develops after your booking has been confirmed. In some instances, we may request a doctor's certificate certifying your fitness to participate in the chosen tour.

We strive to accommodate the needs of all participants; however, if, acting reasonably, we are unable to properly address the requirements of the person(s) concerned, we reserve the right not to confirm your booking. If you did not provide full details of any medical condition or disability at the time of booking and we become aware of these details, we may cancel the booking and impose applicable cancellation charges. Your cooperation in providing accurate and timely information ensures a safe and enjoyable experience for all participants.

HOLD HARMLESS

Bookings with SueQ Travel are accepted with the understanding that clients appreciate and accept the possible risks inherent in travel. Clients undertake the excursions, activities, and tours featured in our program at their own volition. SueQ Travel, its employees, tour leaders, arrangers, agents, and guides shall not be responsible or liable for any injury, illness, death, loss, damage, expense, cost, or any other claim of any description incurred during the course of the excursion, activity, or tour.

Clients acknowledge that travel involves certain inherent risks, including but not limited to those associated with adventurous activities, local customs, unforeseen circumstances, and the general travel environment. By participating in our tours, clients voluntarily assume all risks associated with such travel.

SueQ Travel will not be responsible for compensating clients for any injury, illness, death, loss, damage, expense, cost, or any other claim arising from participation in the excursions, activities, and tours featured in our program. Clients are encouraged to obtain adequate travel insurance to cover potential risks and losses during their travel experience.

Clients further agree to hold SueQ Travel harmless and indemnify the company against any claims, demands, actions, losses, damages, costs, or expenses arising from their participation in the tours, excursions, or activities. This hold harmless agreement extends to any third party acting on behalf of SueQ Travel in connection with the provision of travel services.

OPTIONAL EXCURSIONS AND ACTIVITIES CLAUSE

Any additional excursions or activities not explicitly included in the pre-booked arrangements and outlined in our official program are considered optional and are not part of the contract between the client and SueQ Travel. Clients acknowledge that participation in such optional excursions or activities is at their own discretion and choice.

SueQ Travel takes no responsibility for any aspect of optional excursions or activities, including but not limited to their planning, organization, safety measures, or execution. Clients understand that these optional excursions or activities are operated by third-party providers not directly affiliated with SueQ Travel.

Clients engaging in optional excursions or activities do so voluntarily and independently of the main tour contract. SueQ Travel will not be liable for any injury, illness, death, loss, damage, expense, or cost incurred during or as a result of participating in these optional excursions or activities.

It is the responsibility of clients to assess the risks associated with optional excursions or activities and to ensure that they do not conflict with the pre-booked travel arrangements. SueQ Travel will not wait for participants to return from optional activities before continuing the main tour itinerary.

Clients are encouraged to exercise due diligence, make informed decisions, and, if necessary, obtain separate insurance coverage for any optional excursions or activities they choose to undertake. Any issues, disputes, or concerns arising from optional excursions or activities should be addressed directly with the relevant third-party provider.

FLIGHTS/TRANSPORT/DELAYS CLAUSE

Transportation Arrangements:
1. SueQ Travel is not a transportation provider but may assist in arranging flights or other transportation as part of the overall tour package.
2. Any transportation services provided are subject to the terms and conditions of the respective transportation providers.
Flight Bookings:
1. Flight bookings may be subject to the terms and conditions of the airline.
2. SueQ Travel is not responsible for any changes, cancellations, or delays in flights operated by third-party airlines.
3. It is the client's responsibility to check and comply with the airline's policies, including baggage allowances and check-in procedures.
Delays and Disruptions:
1. SueQ Travel is not liable for delays or disruptions to transportation services caused by factors beyond our control, including weather conditions, technical issues, or strikes.
2. In the event of delays or disruptions, SueQ Travel will make reasonable efforts to assist clients in finding alternative arrangements, but additional costs may apply.
Client Responsibility:
1. Clients are responsible for ensuring they meet all transportation requirements, including possessing valid travel documents and adhering to transportation providers' rules and regulations.
2. SueQ Travel is not responsible for any costs or consequences incurred due to clients' failure to meet transportation requirements.
Connection Times:
1. Clients are advised to allow sufficient connection times between flights to account for potential delays or disruptions.
2. SueQ Travel is not responsible for missed connections or any associated costs resulting from inadequate connection times.
Travel Insurance:
1. Clients are strongly advised to obtain comprehensive travel insurance that includes coverage for flight delays, cancellations, or disruptions.
Notification of Changes:
1. SueQ Travel will make reasonable efforts to notify clients of any significant changes to transportation arrangements promptly.
2. Clients are responsible for providing accurate contact information to receive notifications.
Contact in Case of Issues:
1. If you or any member of your party misses your flight or other transport arrangement, it is canceled, or you are subject to a delay of over 3 hours for any reason, you must contact us and the airline or other transport supplier concerned immediately.
Third-Party Transportation Providers:
1. Transportation services may be subcontracted to third-party providers. In such cases, clients agree to abide by the terms and conditions of these providers.
Claims and Compensation:
1. Any claims for compensation due to delays, disruptions, or other issues related to transportation services should be addressed directly with the relevant transportation provider.
2. SueQ Travel will assist clients in providing necessary documentation for insurance claims, if applicable.

TIMELY ASSISTANCE

If you encounter any challenges during your trip, rest assured that we are committed to providing timely assistance as deemed appropriate under the circumstances. This includes furnishing you with relevant information on health services, local authorities, consular support, as well as aiding with distance communications and exploring alternative travel arrangements. It is important to note that if your need for assistance does not result from any failure on our part, our employees, or sub-contractors, we shall not be held liable for the costs associated with alternative travel arrangements or other support required.

In cases where a supplier, airline, or other transport provider offers refreshments, appropriate accommodation, or other assistance, it is the responsibility of the client to make a direct claim to the respective provider. It is crucial to obtain our prior authorization before making independent travel arrangements to ensure coverage for any costs, fees, or charges incurred in the aforementioned circumstances.

Additionally, we retain the right to impose a fee for our assistance if the difficulty arises intentionally or due to negligence on your part or the part of your party.

US DEPARTMENT OF STATE NOTICE

Clients are responsible for staying informed about travel advisories and warnings issued by the U.S. Department of State regarding their chosen travel destinations. It is advisable to regularly check the latest information provided by the US Department of State to ensure awareness of any potential risks or updates related to the planned trip.

SueQ Travel LLC
Updated: 1/17/2024